Privacy Policy
Last Updated: December 5, 2025
At HCP Haltom City Pool Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
Information We Collect
When you contact us or book our services, we collect information that helps us provide you with the best possible pool care experience.
Personal Information
This may include:
- Your name and contact information (phone number, email address)
- Your service address and billing address
- Payment information (processed securely through our payment processor)
- Service history and preferences
- Communication records when you contact us
Property Information
We also collect details about your pool to provide proper service:
- Pool type, size, and equipment details
- Access instructions (gate codes, pet information, etc.)
- Service notes and special requirements
- Photos of your pool for documentation purposes
How We Use Your Information
We use your information to:
- Schedule and provide pool cleaning and maintenance services
- Process payments and maintain billing records
- Communicate with you about your service appointments
- Send service reminders and important updates
- Improve our services and customer experience
- Respond to your questions and support requests
- Comply with legal obligations and resolve disputes
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:
- With service providers who help us run our business (like payment processors)
- When required by law or to protect our legal rights
- With your explicit consent
- In connection with a business transfer or merger
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes:
- Secure storage of physical and digital records
- Limited employee access to customer information
- Secure payment processing through trusted providers
- Regular review of our security practices
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Ask questions about our privacy practices
To exercise these rights, please contact us using the information provided at the end of this policy.
Data Retention
We keep your information for as long as you are a customer and for a reasonable period afterward to maintain records, comply with legal obligations, and resolve any disputes. When we no longer need your information, we securely delete or destroy it.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes by posting the new policy on our website with an updated date.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
HCP Haltom City Pool Services
2133 Oakridge Dr, Haltom City, TX 76117
Phone: (682) 428-5803
Email: support@haltomcitypoolservice.com